Frequently Asked Questions
We apologize that the product wasn’t to your liking. You have 30 days to return, exchange, or receive a store credit. Please note that we cannot accept any used or open products, and you are responsible for the return postage. Products need to be returned in original packaging to receive a full refund, exchange, or store credit.
- PLEASE CLICK HERE TO GO TO OUR RETURNS CENTER AND PROCESS YOUR RETURN. WE STRIVE TO ENSURE CUSTOMER SATISFACTION!
Products that have been specifically marked as “Discounted” or “Hot Box” are Final Sale. This does not include a customer’s usage of their points to get a discount for their order. If a customer returns a product they used their points on, they can only receive back what they paid–not the full regular price, and their points will be reverted to reflect the return. Please contact us if you have any questions!
Spiritual Rewards is a new way that we reward our loyal customers! It will be coming soon so be sure to sign up to be the first ones notified! It will include a point reward system that will reward customers once you reach a certain level of points. Rewards include discounts, free trays, grinders, and more!
Yes! Although we cannot be held responsible for any customs restrictions, tariffs, or other regulations that may apply in your country. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
It all depends on the country and their restrictions and regulations. Some countries may ask more questions or may not, it all depends on what country you’re in and how quick customs move. Please check your tracking number for updates!
All products are shipped via USPS and UPS.